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FAQ

Frequently Ask Questions.

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If you’re experiencing technical issues with your course, the first step is to visit our support page where you can find troubleshooting guides and FAQs that might resolve your issue. If you still need assistance, you can contact our technical support team directly through the Coursecanon help center. Provide detailed information about the problem, including any error messages and steps you’ve already taken to try to fix it. Our support team is available 24/7 to help you get back on track.

If you’re unable to access your course materials, start by clearing your browser cache and cookies, as this can often resolve access issues. Ensure that your internet connection is stable and try accessing the course from a different browser or device. If the problem persists, contact Coursecanon support through the help center. Provide details about the issue, including the course name and any error messages you encounter. Our team will work with you to restore access as quickly as possible.

To report a problem with a course, navigate to the course page and click on the “Report” button, usually located near the course description or in your course dashboard. Fill out the form with detailed information about the issue, such as specific lessons or materials that are problematic, and any error messages you’ve received. This information helps our support team and the course instructor address the issue more effectively. You can also contact support directly if you need immediate assistance.

Taxes on Coursecanon purchases are calculated based on your billing address and applicable local tax laws. The tax rate is determined by the country, state, or region where you reside. During the checkout process, the final tax amount will be displayed before you complete your purchase. If you have any questions about the tax calculation, you can contact our support team for clarification. It’s important to ensure your billing information is accurate to avoid any discrepancies.